Services

Therapy fees not only cover the time spent face-to-face with a client, they also cover time spent on case notes, treatment/session planning, admin, case conceptualisation, business overheads, registration requirements, and more - and this is before tax and superannuation are deducted. Below is a list of a number of the behind the scenes expenses psychologists are accounting for.

• Session preparation

• Post-session notes and file management

• Researching, preparing, and providing resources

• Care conceptualisation, research reflection, and planning

• Writing GP and other required letters

• Care coordination

• Mandatory continuing education, learning, and professional development

• Attending conferences and courses

• Professional registration and memberships

• Professional indemnity insurance

• Professional supervision

• Peer Supervision (as mandated for psychologists)

• Allowance for sick leave, annual leave, and professional development leave

• HECS/HELP repayments, superannuation contributions, and tax (the session is prior to tax and business expenses being deducted and other business expenses

• Professional services (accountant, legal, etc)

• Regulatory compliance

• Office / telehealth equipment

• Software subscriptions

• Secure IT infrastructure and storage of records

• Practice management and telehealth platforms

• Phone and internet

• Utilities and workspace costs (even if working from home)

• Website hosting, development, and maintenance

• Marketing and communication

• And other business expenses

Please be aware that late cancellation fees are not intended to be a punishment, however they are enforced to help uphold sustainable and ethical practice.

The cancellation policy aims to:

• Minimise disruptions to your psychologist's schedule

• Ensure that others can access therapy services without missing out

• Prevent income loss: as a clinician working as a sole-trader, without a cancel fee (for late rescheduling, cancellations, or no-shows), your psychologist receives no income.

• Decrease the frequency of cancellations, no-shows, and missed appointments.

• Emphasise that you are paying for your psychologist's time, which is limited each day for appointments. Unlike product-based businesses, your psychologist cannot make up for lost time.

Absolutely! As mentioned in answer to the question above, the cancellation fee is not intended to be punitive and it is not something I want to charge if it can be reasonably avoided without a cost to sustainability and ethical practice.

As such there are a number of situations in which I would not charge a late cancellation, including:

• Where the client reschedules to another appointment time during the same business week (please note that failure to attend a rescheduled appointment within the same business week will incur the full late cancellation fee regardless of whether two days notice was provided.

• If the cancellation slot can be filled by someone else on the appointment waitlist.

• When there is the presence of exceptional circumstances. Please note that illness does not automatically constitute an exceptional circumstance as telehealth may be offered. However, if you do believe that a reason for missing an appointment warrants consideration, please email me and we can discuss.

Absolutely! Just be sure to bring a copy of your Mental Health Care Plan with you to your first appointment or ask your GP to send it through to Lucinda Hinckfuss at Rain or Shine Psychology prior to your appointment.

For clinical psychologists, clients are able to access a $149.05 rebate for sessions.

For one session costing $260, this reduces your out of pocket expense to $110.95.

At my Milton location through the Child Development Network, there is a wonderful team of administrative staff who will help you on site.

At my Red Hill location, rebates are processed automatically at 6pm (Brisbane time) once the payment for the appointment has been received and provided your Medicare details are on file. For any issues or questions around this, please don’t hesitate to reach out to me via email!

Only if you are wishing to access rebates for your appointment under Medicare. If not, you are more than welcome to self-refer.

Yes, I accept self-managed and plan-managed NDIS referrals. Unfortunately I do not accept agent-managed NDIS referrals at this time.

Provided it is relevant to treatment and within the scope of my profession, absolutely!

However, please note that all additional tasks requested of myself outside of face-to-face sessions will be billed for the amount of time that they take.

In some circumstances, it is useful for me to have contact with your child’s school. This may be relevant in situations where:

• I wish to understand how your child’s presentation may be impacting their behaviours or performance at school

• Your child’s situation is directly related to the school environment and I wish to discuss appropriate adjustments with the school

• I am looking to assess behavioural outcomes that may be observed at school

Please note that in situations where contact with a school is relevant, permission would is sought from parents/guardians first.

No I do not. However, I am more than happy to provide recommendations to clients seeking this service.

This is something that is decided on a case by case basis depending on the severity of issues faced, the client’s financial situation, and current appointment availability.

If you are anxious to have appointments at a certain frequency please contact me and we can discuss what will work best for you.